Faster first response
Classify and draft responses in seconds so agents focus on hard cases.
Флагман
LicCS AI
AI-автоматизация support-тикетов
LicCS AI automates the support desk for infrastructure teams. It classifies tickets, suggests resolutions, drafts replies, and routes issues to the right owners — reducing queue time while keeping humans in control for critical decisions.
Ключевые возможности
- Auto ticket classification
- Priority & routing suggestions
- Reply draft assistance
- Knowledge-base grounded answers
- Integrations for ops stacks
Технологии
AI
NLP
Node
Redis
API
Integrations
Infrastructure aware
Tuned for VPN, hosting, and ops tickets — not generic consumer chatbots.
Human in the loop
Automation accelerates support; your team retains final authority.
Use cases
- VPN and hosting support desks
- SaaS customer success ops
- NOC L1 triage automation
- Reseller and multi-brand ticketing